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Shipping & Returns

Shipping 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

  • Shipping is based on a combination of weight and destination.
  • Orders will be processed and generally shipped in 1-2 business days, via Ground delivery, pending stock availability.
  • Orders will generally arrive within 3-9 business days, based on ship address location.
  • Any change requests after your order has been submitted cannot be guaranteed.
  • Orders with a shipping address containing a PO Box will be shipped via Postal Service.

Mattresses

Once the freight charges are calculated in real time, depeinding on your purchase and location, you will be charged for the correct amount. 

If you have special needs for delivery then please let us know. You may make these requests in the ORDER INSTRUCTIONS/COMMENTS box.

Returns 

You may return most items in original condition within 30 days of delivery for a full refund of the purchase amount with prior authoriztion. We'll also pay the return shipping costs if the return is a result of our mistake (you received an incorrect or defective item, etc.). Otherwise you will be responsible to ship the item back to us.

If you need to return an item, simply login to your account, then view the order using the "Complete Orders" link and click the "Return Item(s)" button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Pillows and Mattresses

Due to the personal nature of pillows and mattresses, we are unable to take returns and there is no "comfort" guarantee. Warrenty issues regarding workmanship and materials of the mattress are handled through the manufacturer.

Pure Posture Chair

We are so certain that this will be your favorite chair that you can return it if you are not completely satisfied with it, within 90 days, for a refund of the purchase amount (in original condition please). There is a one year manufacturers warranty on parts and materials.



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